Client Connect offers complete visibility and control for Housing Associations
Client Connect is a real-time management information tool specifically designed for Housing Trusts. It removes manual administration and enables Neighbourhood Officers to look up property and tenant information whilst out and about. It gives a clear, unified view of your organisation’s support, service usage and activity. Designed to streamline communication and oversight, it brings all your essential data into one easy-to-use platform.
A smarter, clearer way to manage your services and stay informed.
Instant access to information
Invaluable tenant insight
View weekly or daily tasks
Intuitive, easy to navigate app
Providing total visibility of tenants and properties
Information delivered on i-Pads in real-time
Tenant and household information in one place
Quick search by tenant or property name
Produce weekly and daily tasks
Automated reminders if activity is not completed
Create and submit visit and inspection forms
Partially populated forms allocated to tasks
Critical service paperwork completed and available online
Full history of inspection documents
The perfect solution for Neighbourhood Officers
Instant access to information
Keep up to date on the move with real-time access to core data and insights.
Tenant insight
Comprehensive information at your fingertips including tenant and household details, repair history, transaction history and current rent balance.
View weekly or daily tasks
Keep track of particular projects or lists (e.g. tenant list with arrears, overdue gas inspections) and create custom watchlists.
Simple navigation
Instantly filter activities by tenant, property or recently viewed items.
Integrated communication
Email or SMS from the app. Pre-defined messages can be customised and all correspondence is recorded for audit purposes.
Automated administration
Instantly update Head Office and the tenant instantly with changes made in the field by a Neighbourhood Officer.
Real-time and paper free
Service forms can be pre-populated on an iPad and returned to both Head Office and to the tenant instantly.
Timely alerts
Daily planner will monitor progress and automatically remind the Neighbourhood Officer via SMS if a deadline is looming.
Neighbourhood Officers save valuable time and money every day
Fuel saving with reduced need to return to the office
No manual administration or delays
Optimised tenant visits mean less travel
Significant reduction in paperwork
Void turnaround time reduced from 23 days to just 18
Reduction in gas legal costs
View transactional history
Create watchlists and tasks
Automatic alerts and notifications
Arrears management
Generate electronic forms
Global property/tenant search
Complete inspection forms
Features at your fingertips
An easier work life for Neighbourhood Officers
Keep on top of repairs
New tenant sign-up
Void property surveys
Tenant surveys
CORE survey returns
CP12 gas inspections
Right to rent audit
Universal credit income profiling
