Estate Management Solution
The Challenge
Leading housing organisation, Stockport Homes were looking to radically alter the way it manages its housing estate whilst keeping its proud tradition of maintaining its estates, green spaces and communal areas to an exceptionally high standard and addressing “the day-to-day frustrations users and managers have had with legacy manual processes”.
The Solution
Our estate management solution offers a number of functions designed to help improve the facilities management of all its clients.
Problem reporting
The estate management solution gives your customer the ability to report an issue in seconds. Customers can type a short description, take one or more pictures or videos and submit the issue instantly. Estate caretakers, cleaners and managers are notified and know exactly what to do instead of trying to guess what the customer needs.
Language Translator
Language Translator supports more than 100 languages, which means that all employees can select their language of preference for their messages and notifications.
Time tracking
Accurate timekeeping will help you be accountable to your customers and will help you to manage your business efficiently, without waste, by ensuring estate caretakers and cleaners are accountable to you.
Check-in with a tap
Signing in and out with the mobile app is a breeze. Estate caretakers and cleaners can use the mobile app to check in and check out. Estate staff can click the “Map It” function to help them know where they need to go.
Scheduler
Scheduling caretakers and cleaners to single or multiple locations is simple and fast. Managers can easily create shifts with start/end times and assign estate caretakers and cleaners. With the web app scheduler it’s easy to identify what locations do not have an estate caretaker and cleaner scheduled, to ensure you are covered at all times.
Supply management
Knowing what supplies are needed, what has been fulfilled and what still needs to be delivered can be time-consuming and frustrating for managers, our solution makes supply management easy. When supplies are low, you’ll receive a notification and e-mail with a list of needed items.
Dashboard
If you can’t measure it, you can’t improve it. Our estate management solution provides you with trends over the last 30, 90, 180 and 365 days for each location to help you see the big picture and understand how your team is performing over time.
The action board is a real-time management tool that gives you a snapshot of all open complaints throughout your organisation. By drilling down to the details of any location you will be able to identify where your most challenging locations are and that estate’s team performance.
The “Check in Map” tool gives you a real-time visual RAG rating view of all your locations.
Inspections
Provides your managers with a powerful and easy-to-use tool to post-inspect your estates and communal areas, including real-time notes and photos. This means your frontline staff get direct performance feedback. Inspections are easy to create or organize and can be as detailed as you need them to be, to ensure total satisfaction for your customer.
