“The system has been fantastic. Since we introduced it, the solution has worked flawlessly, which speaks volumes.”

“Client 360 has unlocked the door for us, allowing us to roll out technology and use the solution for our service. Its operation is much more efficient and, most importantly, we get to see more tenants that need our help faster. Other solutions require a very large amount of internal support, which is not the case with this as it is all hosted and managed by Housing Support Pro.”

“We are a geographically challenged organisation and all too often mobile officers are put under pressure to become more visible and accessible to customers, but they are trapped by having to permanently come back to the office to do paperwork. The driver for implementing a mobile working solution was to enable Housing Officers to become more mobile and accessible for tenants, working effectively within their communities while maximising time and visibility.”

“In addition to providing access to information while on the road, Client 360 is also enabling staff to record their contacts and interactions automatically into the Civica EDM+ CRM system. Now when we get a call to our contact centre, we can view documents on the EDM system that show when a tenant has been seen by a member of staff and open the document to see what has been recorded. This total visibility is a huge benefit and enables us to improve customer service and interaction with tenants.”

“Mobile solutions have been previously looked at but have never progressed through the investigation/trialling stage. I wanted something that would integrate well and really benefit those using it, making their job easier and ultimately providing a better service to our customers. Demonstrating this ensured we got buy-in from staff who will be using it.”

“Stockport Homes has a proud tradition of maintaining its estates, green spaces and communal areas and we could see that Sweep UP’s functionality would complement our existing high standards. We have been very impressed with some of SweepUP’s added value functions and in particular how easy it is for users to use. This solution addresses many of the day-to-day frustrations users and managers have had with legacy manual processes.”

“We have been very impressed with some of Sweep Up’s added value functions and in particular how easy it is for users to use.

There is also potential to apply this solution to other parts of Stockport Homes wider business, where routine assessments need to be carried out and real-time visibility of issues can be reported and addressed.”